Terms &
Conditions

These Terms & Conditions ("Terms") govern access to and use of the Ostravix website, as well as, where applicable, the professional relationship between Ostravix ("we," "us," or "our") and clients who engage our services.

Ostravix is a software house providing web development, mobile application development, UI/UX design, backend and API development, AI and automation solutions, cloud and DevOps services, and related technical consulting.

We encourage you to read these Terms carefully before using the website or requesting our services. If you have any questions, please reach out to us before proceeding.

By accessing or using the Ostravix website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you engage Ostravix for professional services, acceptance of a project proposal, quotation, or service agreement also constitutes acceptance of these Terms to the extent applicable.

If you do not agree to these Terms, please refrain from using our website or engaging our services. Continued use of the website after any update to these Terms constitutes acceptance of the revised version.

Ostravix offers a range of professional digital and technical services, which may include:

• Web development: design and build of websites and web applications.
• Mobile application development: native and cross-platform mobile apps.
• UI/UX design: interface design, prototyping, and user experience strategy.
• Backend and API development: server-side logic, databases, and integrations.
• AI and automation: intelligent workflows, integrations, and custom AI solutions.
• Cloud and DevOps: infrastructure, deployment pipelines, and cloud architecture.
• Custom software development: tailored solutions for specific business needs.
• Technical consulting: advisory services on architecture, technology, and strategy.

The exact scope of work for any client project is determined by the agreed proposal, quotation, contract, or statement of work signed between Ostravix and the client. Listing a service type on our website does not imply it is automatically included in any specific engagement.

By using our website or engaging our services, you agree to the following responsibilities:

• Provide accurate, complete, and up-to-date information when contacting us or entering into a service agreement.
• Supply all materials, content, assets, and access credentials required for a project in a timely manner.
• Ensure that any content or materials you provide do not infringe on the intellectual property rights, privacy rights, or other rights of any third party.
• Use our website lawfully and only for its intended purposes.
• Refrain from attempting to disrupt, damage, exploit, or gain unauthorized access to our website, systems, or services.
• Protect any account credentials or access details provided to you in connection with a project.

Failure to meet these responsibilities may affect the progress or delivery of your project and may result in additional costs or delays for which Ostravix cannot be held responsible.

The scope of work, milestones, deliverables, timelines, revision rounds, and responsibilities for each project are defined in the applicable project agreement, proposal, or statement of work agreed between Ostravix and the client.

Scope changes. Requests for work that falls outside the agreed scope, including additional features, redesigns, or revised requirements, may require additional time, cost, or a revised agreement. Ostravix will communicate any impact on timeline or budget before proceeding with out-of-scope work.

Client responsibilities. Timely delivery of required materials, feedback, and approvals from the client is necessary for on-schedule delivery. Delays in client responses or approvals may affect agreed timelines, and Ostravix cannot be held responsible for delays caused by the client's failure to meet agreed obligations.

Acceptance. Unless otherwise agreed, deliverables are considered accepted if the client does not raise specific, documented objections within a reasonable review period as defined in the project agreement.

All fees for Ostravix services are based on the agreed scope of work as set out in the applicable proposal, quotation, or contract. The following general principles apply unless otherwise specified in your project agreement:

• Fees are determined by project scope, complexity, and the services engaged.
• Payment schedules, including any deposit, milestone payments, or final balances, are defined in the project agreement.
• Work that falls outside the agreed scope and is approved by the client may result in additional charges.
• Applicable taxes or third-party costs, such as licensing fees, hosting costs, or software subscriptions, may be passed through to the client where relevant and agreed.
• Specific payment terms, including due dates and accepted payment methods, are governed by the applicable client agreement.

We do not publish fixed pricing for all services, as project requirements vary significantly. Contact us to discuss your project and receive a tailored proposal.

Ostravix-owned IP. All intellectual property created by Ostravix prior to or independently of a client engagement, including tools, frameworks, libraries, methods, processes, and general know-how, remains the exclusive property of Ostravix unless otherwise agreed in writing.

Project deliverables. Intellectual property rights in project-specific deliverables are addressed in the applicable project agreement. Transfer of ownership, where agreed, typically occurs upon receipt of full payment for the relevant work.

Client-provided materials. You retain all rights to content, brand assets, data, and materials you supply to Ostravix for use in a project. By supplying such materials, you confirm that you have the necessary rights to do so and grant Ostravix a limited license to use them solely for the purpose of delivering the agreed services.

Website content. All content on the Ostravix website, including text, design, graphics, and code, is owned by or licensed to Ostravix and is protected by applicable intellectual property law. You may not reproduce, distribute, or use website content without prior written permission.

Both parties to a project engagement may share confidential information in the course of working together. Each party agrees to treat the other's confidential information with reasonable care and not to disclose it to third parties without consent, except as required by law or as necessary to deliver the agreed services.

Confidential information does not include information that is publicly available, independently developed, or lawfully obtained from a third party without restriction.

Where a project requires a more detailed confidentiality arrangement, a separate non-disclosure agreement may be entered into at the request of either party.

In delivering services, Ostravix may recommend or use third-party platforms, tools, or providers, such as hosting services, cloud infrastructure, analytics tools, payment processors, communication platforms, or content delivery networks.

Ostravix is not responsible for the performance, availability, pricing, terms, or data practices of third-party services. Any third-party services used in a project will be disclosed to the client where relevant, and the client assumes responsibility for any third-party accounts or subscriptions established in their name.

Our website may contain links to external websites. We are not responsible for the content, privacy practices, or terms of any third-party website.

Ostravix provides services with reasonable skill and care, consistent with professional standards in the software industry. Where applicable, specific warranties may be set out in the relevant project agreement.

The Ostravix website is provided on an "as is" and "as available" basis without warranties of any kind, express or implied. We do not warrant that the website will be uninterrupted, error-free, or free from security vulnerabilities.

We do not warrant that any specific business outcome, revenue target, performance metric, or commercial result will be achieved through the use of deliverables produced by Ostravix. Business results depend on many factors outside our control.

To the maximum extent permitted by applicable law, Ostravix shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to the use of our website or services, including but not limited to loss of profits, loss of data, loss of business, or business interruption, even if we have been advised of the possibility of such damages.

Where liability cannot be excluded by law, Ostravix's total aggregate liability for any claim related to a specific project shall not exceed the total fees paid by the client for the relevant services giving rise to the claim.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, personal injury caused by negligence, or any other liability that cannot be lawfully limited or excluded.

Either party may terminate a project agreement in accordance with the termination provisions set out in that agreement. In the absence of specific provisions, either party may terminate with reasonable written notice.

Upon termination, the client is responsible for fees for all work completed up to the date of termination, including any non-refundable costs or commitments already incurred on their behalf. Ostravix will deliver any completed work product that has been paid for.

Ostravix reserves the right to suspend or terminate website access for any party that violates these Terms, engages in abusive behavior, or poses a security or legal risk to our systems or team.

Ostravix may update these Terms from time to time to reflect changes in our services, business practices, or applicable legal requirements. When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review these Terms periodically. Your continued use of the website following any update constitutes acceptance of the revised Terms. Changes will not apply retroactively to existing project agreements unless both parties agree.

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of the jurisdiction in which Ostravix is registered, without regard to its conflict of law principles.

Any disputes that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts in that jurisdiction, unless the applicable project agreement specifies an alternative dispute resolution mechanism such as mediation or arbitration.

Ostravix will always attempt to resolve disputes promptly and professionally before resorting to formal legal proceedings.